Mr. Harshad Sahane, Head of Technical Support at Helpshift, received the Global Support Leadership & Transformation Excellence Award at the Maharashtra Excellence Awards and Conclave 2026. The event was held on August 22, 2026, at Sayaji Hotel, Wakad, Pune, and was organized by Insights Success and powered by Insights Excellence Awards. Marathi actress Nivedita Saraf attended as Chief Guest. The award recognizes Sahane’s contribution to shaping technical support functions across global accounts at Helpshift.
With over 12 years of experience in IT product support, Sahane has built his career around solving technical and escalated issues for partners, working closely with accounts on a weekly basis to resolve problems that require both technical depth and clear communication. Under his leadership, the support team he manages has recorded eight consecutive quarters of improved customer satisfaction, reaching an all-time high of over 90 percent. Chief Guest Nivedita Saraf, known for her long career in Marathi cinema and theater, was present at the event, and her attendance added a warm, celebratory note to a ceremony centered on professional and technical achievement.
Before his current role, Sahane worked as a Lead Technical Support Analyst, where he built expertise supporting web applications across different server environments and database systems, a background that has shaped his hands-on approach to leading support teams today. His career also includes early experience in information security, giving him a broad technical foundation to draw on when guiding his current team through complex customer issues.
At Helpshift, Sahane has also introduced team-wide practices such as organizing swarm groups to tackle urgent issues collectively, an approach that has helped reduce resolution times while keeping customer satisfaction on an upward trend. His focus on building repeatable processes, rather than relying on individual effort alone, reflects a leadership style aimed at long-term consistency in support quality.
The Global Support Leadership & Transformation Excellence Award adds to the recognition Sahane has built through his sustained work in technical support leadership. It reflects the trust his team and the partners he works with have placed in his approach to solving problems and improving customer experience.
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